Quick answers to the questions we hear most. Can't find what you need? Send us a message and we'll get back to you within 1–2 business days.
Ordering
How do I place an order?
Pick your product, choose a size, color or style, add it to your cart and check out. You'll get an order confirmation email right away and a tracking email as soon as your order ships.
Can I change or cancel my order?
Because every item is made to order, please email us within 12 hours of ordering. If your order hasn't gone to print yet, we'll happily update or cancel it. After that, it's already being made just for you, so we can't cancel it.
What payment methods do you accept?
Checkout is handled securely by Shopify. You'll see every payment option available to you on the checkout page.
Personalized items
How do I personalize a gift?
On personalized products, type the name, date or text into the personalization box on the product page before adding the item to your cart.
What if a name is misspelled?
We print your text exactly as you enter it, so please double-check spelling, capitalization and dates before you check out. Because each piece is made just for you, we can't replace items with a typo in the text that was entered. If you spot a mistake right after ordering, email us within 12 hours and we'll fix it if it hasn't gone to print.
Shipping
Where do you ship?
We currently ship within the United States only.
How long will my order take?
Orders take 2–5 business days to print and pack (Monday–Friday, not counting US holidays). Most US orders then arrive 3–7 business days after shipping. Items in the same order may ship separately from different print facilities.
When should I order for Christmas?
Order by December 10 for the best chance of Christmas delivery. Once a package is with the carrier, we can't guarantee the arrival date, so earlier is always better.
How much is shipping?
Shipping is calculated at checkout, and you'll see the exact cost before you pay.
My package seems lost. What should I do?
If tracking hasn't updated for an extended time, email us with your order number and we'll send a replacement. If the carrier shows your package as delivered, please check with neighbors and your local post office first, because we can't cover packages marked delivered.
Returns and replacements
My item arrived misprinted or damaged.
We're sorry! Email us within 30 days of delivery with your order number and a clear photo of the problem, and we'll send a free replacement. If a replacement isn't possible, we'll refund that item. The same goes if you received the wrong item.
Can I return something that doesn't fit, or that I changed my mind about?
Because every item is printed just for you, we aren't able to accept returns or exchanges for size, fit, color or change of mind. To help you get it right the first time, please check the size chart on each shirt's product page before ordering. If you're between sizes, sizing up is usually the safer choice for a relaxed fit.
Products and care
How should I wash my shirt?
For the longest-lasting print, wash inside out in cold water and tumble dry low or hang dry. Don't iron directly on the design.
Do the colors look exactly like the photos?
We work hard to show accurate colors, but every screen is a little different, so the printed item may look slightly different from what you see on your device.
Still have a question? Contact us anytime.